Privacy Policy
PrimeLock Solutions (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and disclose personal information in connection with our Melbourne locksmith website and services, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
- Information you submit through our forms, such as your name, phone number, suburb or address, service type, and any notes you provide.
- Records of calls, texts, and other communications with us.
- Website usage data, including page visits, clicks, device/browser information, and marketing interactions collected through cookies, tags, or similar tools.
How we collect it
- Directly from you when you contact us, submit a form, call, or text us.
- Automatically when you browse our website.
- From service providers that help us run the website, communications, or advertising.
Why we collect it
- To respond to enquiries, provide quotes, dispatch locksmith services, and communicate with you.
- To run and improve our website, services, and ad campaigns.
- To prevent spam, abuse, fraud, or misuse of our website and contact systems.
- To keep business and service records where reasonably required.
Who we may disclose it to
- Technology and communications providers that help us operate, such as hosting, SMS, and form processing providers.
- Analytics and advertising providers, such as Google, where used to measure campaign performance.
- Professional advisers or authorities where required by law or reasonably necessary to protect our rights.
We do not sell your personal information.
Overseas disclosure
Some providers we use may store or process information outside Australia. Where that happens, we take reasonable steps to use reputable providers and protect your information.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No internet transmission or storage system is completely secure.
Access and correction
You can request access to, or correction of, personal information we hold about you by contacting us.
Cookies and analytics
Our website may use cookies or similar technologies to help it function properly, understand traffic, and measure marketing performance. By continuing to use the website, you consent to that use unless you disable cookies through your browser settings.
Contact
Phone: 0448 680 403
SMS: 0448 680 403
Service area: Melbourne VIC