Terms of Service
These terms apply to your use of the PrimeLock Solutions website and any enquiries or bookings made through it. By using this website or requesting our services, you agree to these terms.
User eligibility
This website is intended for users who are at least 18 years old or who otherwise have legal authority to request locksmith services for the relevant property, vehicle, or premises.
User responsibilities
You agree to provide accurate, current, and truthful information when using our website, forms, phone line, or SMS contact details. We may refuse service or restrict access where information appears false, misleading, abusive, fraudulent, or unsafe.
Quotes, bookings, and payment
Prices shown on the website are guide prices only unless expressly confirmed. Final pricing may vary based on the actual lock type, access conditions, time of day, urgency, technician availability, and the work required on site. By proceeding with a booking or paying for services, you confirm that you requested and authorised the service performed.
Proof of ownership and authority
For certain services, including lockouts, rekeying, and vehicle entry, we may require proof that you own, occupy, manage, or are otherwise authorised to grant access to the property, premises, or vehicle. We may refuse or stop a job if this is not provided.
Website role and limitations
This website is an informational and lead-generation website for a Melbourne mobile locksmith business. We aim to provide accurate and useful information, but we do not guarantee that all content, prices, arrival times, coverage, or service outcomes shown on the website will always be complete, current, or available in every circumstance.
Limitation of liability
To the maximum extent permitted by law, PrimeLock Solutions is not liable for indirect, incidental, special, or consequential loss arising from the use of this website or from delays, unavailability, or limitations in service. Locksmith work can involve existing wear, damaged hardware, difficult access, or circumstances outside our control. Nothing in these terms excludes any non-excludable rights you may have under Australian Consumer Law.
Third-party tools and links
Our website may use or link to third-party services, tools, maps, analytics providers, or communication platforms. We are not responsible for the content, policies, or practices of third-party websites or services.
Cookies and data retention
We may use cookies and similar technologies for functionality, performance measurement, analytics, and marketing. We retain submitted and operational data for as long as reasonably necessary for the purposes described in our Privacy Policy, or as otherwise required by law.
Termination and misuse
We may restrict or block access to the website, forms, or contact systems where we reasonably suspect spam, bot traffic, scraping, abusive behaviour, competitor interference, fraud, or attempts to disrupt the business.
Force majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including severe weather, road closures, supply disruptions, strikes, outages, or governmental actions.
Governing law
These terms are governed by the laws of Victoria, Australia, unless another mandatory law applies. We encourage users to contact us directly first to try to resolve issues practically and in good faith.
Changes to these terms
We may update these terms from time to time by posting a revised version on this website. Continued use of the website or services after changes are posted indicates acceptance of the updated terms.